Question 1

WHY DO I PAY SERVICE CHARGE ON THE ESTATE?

Accepted Answer

The service charge collected from residents and commercial tenants is mainly allocated to cover expenses such as gardening, cleaning, street lighting, and other service contracts, along with the fees paid to Trinity Estates, who oversee operations and manage the collection of the charge.

These funds also support ongoing maintenance throughout Watercolour and help build a capital reserve to finance larger-scale maintenance projects in the future.

Question 2

HOW CAN A RESIDENT CHECK IF A SUBMITTED REPAIR REQUEST IS BEING HANDLED DIRECTLY BY TRINITY ESTATES, OR INSTEAD FORWARDED TO THE BOARD FOR REVIEW AND DECISION, AND HOW CAN THEY FIND OUT WHAT OUTCOME IS CONCLUDED?

Accepted Answer

Residents can check the status of their repair request through the comments section on Fixflo.(https://www.trinityestates.com/) As updates are made, Trinity Estates will post progress notes or any additional information about the request in this section. If the issue is forwarded to the board for further review or decision, residents will be kept informed about any actions taken via Trinity.

Question 3

WHO IS RESPONSIBLE FOR THE NATURE AREAS ON WATERCOLOUR?

Accepted Answer

The Watercolour Management Company is responsible for the upkeep of the canals, reedbeds and sandy paths, while Vistry manages the lakes.

Question 4

WHO IS RESPONSIBLE FOR THE MAINTENANCE OF THE ROADWAYS & STREET LIGHTING?

Accepted Answer

The primary roadways on the Estate are 'adopted' by Surrey County Council, while some smaller shared roads and access points are owned by the Watercolour Management Company. Surrey County Council is responsible for the street lighting on the main roads, whereas the Management Company handles the lighting for the private roads and green spaces it owns.

Question 5

WHO ARE THE LANDSCAPERS APPOINTED ON WATERCOLOUR?

Accepted Answer

The gardening and upkeep of the grounds are managed by MBS, who are responsible for maintaining the landscaping throughout the estate.

Question 6

WHY HAVE THE HEDGES NOT BEEN CUT BACK IN THE SUMMER MONTHS?

Accepted Answer

Hedges may only be trimmed once a year and must not be cut between March and September to protect nesting birds. All wild birds, their nests, and eggs are protected by law under the Wildlife and Countryside Act 1981. It is illegal to intentionally damage, destroy, or interfere with a wild bird's nest while it is in use or being built.

Question 7

HOW CAN I CONTACT THE MANAGING AGENT?

Accepted Answer

Trinity Estates can be contacted via the following:
0345 345 1584()
michelle.coates@trinityestates.com(mailto:michelle.coates@trinityestates.com)
www.trinityestates.com(http://www.trinityestates.com/)

Question 8

WHAT ARE THE AVAILABLE COMMUNICATION CHANNELS FOR SHAREHOLDERS TO CONTACT THE BOARD?

Accepted Answer

The board should be contacted via Trinity Estates as the nominated agent.

Question 9

ARE ALL NOMINEE DIRECTORS DWELLING HOLDERS ON WATERCOLOUR?

Accepted Answer

Yes, all nominee directors are dwelling holders on the WaterColour estate. Each director owns either a house or flat within the estate, ensuring that those in positions of responsibility have a vested interest in the community. This structure allows the board to make decisions that are directly aligned with the best interests of the residents, fostering a sense of ownership and commitment to the estate’s wellbeing.

Question 10

ARE THERE ANY SPECIAL MEMBERS REMAINING ON THE BOARD WHO ARE NOT PROPERTY OWNERS; AND, IF SO, WHAT IS THEIR REMIT?

Accepted Answer

No, there are no special members on the board who are not property owners. All members are residents of the Watercolour estate, with ownership of either a house or a flat. This structure ensures that every board member has a direct stake in the community and its well-being, and as a result, there are no non-property owners serving in any capacity on the board.

Question 11

WHAT IS THE MINIMUM AND MAXIMUM NUMBER OF DIRECTORS THAT CAN BE APPOINTED AT ANY GIVEN TIME?

Accepted Answer

The minimum number of directors is 2, and there is no maximum limit on the number of directors that can be appointed.

Question 12

IS THERE A COMPANY SECRETARY, AND WILL OTHER NOMINEE DIRECTORS HOLD SPECIFIC POSITIONS ON THE BOARD?

Accepted Answer

Trinity Estates serves as the Company Secretary. Currently, no directors hold specific roles or positions within the board.

Question 13

WHO IS RESPONSIBLE FOR APPOINTING DIRECTORS, AND DO MEMBERS HAVE THE OPPORTUNITY TO VOTE?

Accepted Answer

The directors of Watercolour Management Company Limited are appointed in accordance with the provisions set out in the Company’s Articles of Association

Question 14

IS THERE A MAXIMUM TERM LIMIT FOR SERVING ON THE BOARD?

Accepted Answer

No, there is no maximum term limit for serving on the board. Directors can remain in their positions for as long as they continue to meet the requirements and expectations of their role. The focus is on ensuring that those serving are committed and capable, rather than limiting their tenure. However, directors can step down at any time if they choose to do so.

Question 15

WILL DIRECTORS NEED TO BE REAPPOINTED AFTER A SPECIFIC TERM, AND WHO IS RESPONSIBLE FOR MAKING THE REAPPOINTMENT DECISION?

Accepted Answer

There is neither a minimum nor a maximum term for directors. Directors can serve for as long as they continue to fulfill their responsibilities effectively. The length of their service is determined by the needs of the board and the community, rather than being restricted by a set term limit. Directors may remain in position as long as they are willing to serve

Question 16

DOES VISTRY LINDEN LIMITED OR TRINITY ESTATES HAVE ANY REMIT IN BOARD MEETINGS AND VOTING?

Accepted Answer

No, voting is reserved solely for the Directors and Members.

Question 17

TO DATE, HAVE MEMBERS' MANAGEMENT FEES BEEN USED TO COVER ANY LATE FILINGS WITH COMPANIES HOUSE, AND IF SO, WHAT WAS THE COST?

Accepted Answer

No, members' management fees have not been used to cover any late account filings with Companies House. All filings have been made on time, and the management fees are strictly allocated to the services and maintenance required for the estate. We ensure compliance with all necessary regulations and deadlines, including timely submissions to Companies House.

Question 18

WILL DIRECTORS RECEIVE REMUNERATION OR SUPERANNUATION, AND IF SO, HOW MUCH?

Accepted Answer

No, directors do not receive any remuneration or superannuation. All directors serve on a voluntary basis, and their roles are undertaken without financial compensation. The focus of the board is on supporting and guiding the community, and as such, no payments are made for their time or services.

Question 19

IS THERE A PROCESS FOR REMOVING A DIRECTOR FROM THE BOARD?

Accepted Answer

Members have the right to call an Extraordinary General Meeting (EGM). In order to proceed with the vote, a minimum of 25 members must be present to ensure that a quorum is met. If the quorum requirement is not fulfilled, the meeting will be disbanded, and no decisions or votes can take place. If the quorum is reached, the meeting can proceed, and members can vote on the issue at hand.

Question 20

CAN RESIDENTS ATTEND A BOARD MEETING?

Accepted Answer

Residents may attend a portion of a board meeting, upon request, if they have a constructive proposal to present that would enhance the environment of Watercolour. To arrange this, please contact Michelle at Trinity.

Watercolour

Frequently Asked Questions

Further Questions
If you have any further questions
not listed in the FAQ's, please
contact Trinity Estates.

Watercolour

Frequently Asked Questions

Further Questions If you have any further questions not listed in the FAQ's, please contact Trinity Estates.

Further Questions
If you have any further questions
not listed in the FAQ's, please
contact Trinity Estates.