Frequently Asked Questions

The service charge collected from residents and commercial tenants is mainly allocated to cover expenses such as gardening, cleaning, street lighting, and other service contracts, along with the fees paid to Trinity Estates, who oversee operations and manage the collection of the charge. These funds also support ongoing maintenance throughout Watercolour and help build a capital reserve to finance larger-scale maintenance projects in the future.

Trinity Estates can be contacted via the following: 0345 345 1584(undefined) michelle.coates@trinityestates.com(mailto:michelle.coates@trinityestates.com) www.trinityestates.com(http://www.trinityestates.com) To report a new repair issue - please go to Trinity's Fixflo portal HERE (https://trinityestates.fixflo.com/issuereport/CreateIssue)

Once logged in, Residents can check the status of their repair request through the 'Comments' section on Fixflo (https://trinityestates.fixflo.com/Auth/Login)portal. It is also possible to view repair requests raised by others via the 'Dashboard' section of the portal. As updates are made, Trinity Estates will post progress notes or any additional information about the request in the 'Comments' section. If the issue is forwarded to the board for further review or decision, residents will be kept informed about any actions taken via Trinity.

The Watercolour Management Company is responsible for the upkeep of the canals, reedbeds and sandy paths, while Vistry manages the lakes.

The primary roadways on the Estate are 'adopted' by Surrey County Council, while some smaller shared roads and access points are owned by the Watercolour Management Company. Surrey County Council is responsible for the street lighting on the main roads, whereas the Management Company handles the lighting for the private roads and green spaces it owns.

The gardening and upkeep of the grounds are managed by MBS, who are responsible for maintaining the landscaping throughout the estate.

Hedges may only be trimmed once a year and must not be cut between March and September to protect nesting birds. All wild birds, their nests, and eggs are protected by law under the Wildlife and Countryside Act 1981. It is illegal to intentionally damage, destroy, or interfere with a wild bird's nest while it is in use or being built.

The board should be contacted via Trinity Estates as the nominated agent.

Yes, all nominee directors are dwelling holders on the WaterColour estate. Each director owns either a house or flat within the estate, ensuring that those in positions of responsibility have a vested interest in the community. This structure allows the board to make decisions that are directly aligned with the best interests of the residents, fostering a sense of ownership and commitment to the estate’s wellbeing.

No, there are no special members on the board who are not property owners. All members are residents of the Watercolour estate, with ownership of either a house or a flat. This structure ensures that every board member has a direct stake in the community and its well-being, and as a result, there are no non-property owners serving in any capacity on the board.

The minimum number of directors is 2, and there is no maximum limit on the number of directors that can be appointed.

Trinity Estates serves as the Company Secretary. Currently, no directors hold specific roles or positions within the board.

The directors of Watercolour Management Company Limited are appointed in accordance with the provisions set out in the Company’s Articles of Association

No, there is no maximum term limit for serving on the board. Directors can remain in their positions for as long as they continue to meet the requirements and expectations of their role. The focus is on ensuring that those serving are committed and capable, rather than limiting their tenure. However, directors can step down at any time if they choose to do so.

There is neither a minimum nor a maximum term for directors. Directors can serve for as long as they continue to fulfill their responsibilities effectively. The length of their service is determined by the needs of the board and the community, rather than being restricted by a set term limit. Directors may remain in position as long as they are willing to serve

No, voting is reserved solely for the Directors and Members.

No, members' management fees have not been used to cover any late account filings with Companies House. All filings have been made on time, and the management fees are strictly allocated to the services and maintenance required for the estate. We ensure compliance with all necessary regulations and deadlines, including timely submissions to Companies House.

No, directors do not receive any remuneration or superannuation. All directors serve on a voluntary basis, and their roles are undertaken without financial compensation. The focus of the board is on supporting and guiding the community, and as such, no payments are made for their time or services.

Members have the right to call an Extraordinary General Meeting (EGM). In order to proceed with the vote, a minimum of 25 members must be present to ensure that a quorum is met. If the quorum requirement is not fulfilled, the meeting will be disbanded, and no decisions or votes can take place. If the quorum is reached, the meeting can proceed, and members can vote on the issue at hand.

Residents may attend a portion of a board meeting, upon request, if they have a constructive proposal to present that would enhance the environment of Watercolour. To arrange this, please contact Michelle at Trinity.